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Hospitality Level 3

Build practical hospitality skills through hands-on training in real café and bar environments.

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NZ CertificateLevel 325 weeks80 creditsWiri Campus

Intakes: 22 September 2025 | 27 October 2025

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Build your hospitality career with practical Level 3 training

Ready to turn your social strengths into a career? This hands-on hospitality course combines bartending course training and barista course skills in authentic restaurant, café, bar and event environments. You'll gain valuable customer service abilities and real hospitality skills that employers are actively seeking in New Zealand's vibrant food and beverage industry.

Our hospitality courses in Auckland provide comprehensive training that includes both theory and extensive practical experience, ensuring you graduate work-ready with a qualification that captures employers' attention.

Who can enrol?

Open to students aged 16 or over (18+ for international students), this Level 3 hospitality course is perfect for people who enjoy connecting with others and want to build a career in New Zealand's exciting hospitality sector. Whether you're starting fresh or looking to formalise your existing experience, this programme sets you up for success.

What makes this hospitality course effective?

Real-world practice environments: Learn and practice essential hospitality skills in our onsite café 'Study Break', training bar, and barista stations using professional-grade equipment.

Comprehensive bartending course training: Master cocktail preparation, responsible service of alcohol, and bar operations in our fully equipped training bar with industry-standard equipment.

Professional barista course skills: Develop coffee expertise, milk steaming techniques, and café service skills that are essential in New Zealand's coffee culture.

Industry-connected learning: Our tutors are hospitality experts who bring today's workplace reality and industry connections straight to your course experience.

What does this hospitality course cover?

Our Level 3 hospitality training covers three essential service areas:

Food and beverage service fundamentals

  • Professional table service and café operations
  • Menu knowledge and food and beverage pairing
  • Point of sale systems and cash handling procedures
  • Customer service excellence and complaint resolution

Bar operations and bartending course skills

  • Cocktail preparation and mixology techniques
  • Responsible service of alcohol and legal compliance
  • Bar setup, maintenance and inventory management
  • Wine and beer knowledge for service staff

Barista course training and café operations

  • Espresso extraction and milk steaming techniques
  • Coffee bean knowledge and brewing methods
  • Café service procedures and customer interaction
  • Equipment maintenance and hygiene standards

What qualifications will you gain?

Graduates receive the New Zealand Certificate in Food and Beverage Service Level 3, a nationally recognised qualification that demonstrates proven competence in hospitality operations. This qualification is highly valued by employers across New Zealand's hospitality industry and provides the foundation for career advancement.

Industry information

New Zealand's hospitality industry generated $15.7 billion in sales in 2024 and employs 145,000 people, making it the country's 7th largest employer with 7.3% employment growth from 2022-2023.

A critical skills gap creating leadership opportunities

Despite strong industry fundamentals, operators report acute shortages in senior roles, particularly senior chefs and restaurant managers. Hospitality course enrolments have plummeted 73% since 2015, while food and beverage service training dropped 76%, creating unprecedented opportunities for qualified supervisors and managers. Current job listings show over 2,200 hospitality positions available nationwide, with supervisory roles commanding premium salaries in a competitive market.

What makes someone excel in hospitality leadership?

Outstanding hospitality leaders combine technical expertise with exceptional people skills. They excel at multitasking under pressure, maintain immaculate standards, and have deep knowledge of food, beverage and service operations. They also know how to inspire teams to deliver memorable customer experiences.

Hospitality (Level 3) FAQs

Common questions about this course.

What do I need to enrol?

It's easy! All you need to bring along is proof of citizenship or PR. We'll help you do the rest. If you are an international student, please contact us first.

How much does this course cost?

You might be eligible to do this course for free! Talk with our Student Support Team to find out. If not, you may be eligible for loans and allowances, and we can help you with that.

What time does my course start and finish?

It runs from 8.15am until 12.30 from Monday to Friday.

Am I eligible for a travel allowance?

If you are aged between 16 and 19, yes! If not, contact us and we can discuss what assistance you might be entitled to.

What resources will I need?

On the days you are working in the café you will need closed-toed shoes and black pants.

What does a typical day look like?

This programme has a great balance of theoretical and practical training, so you'll spend some time in the classroom learning about topics like the history of coffee and what alcohol goes with what. You'll also work regularly in our campus café 'Study Break', practicing all the skills we are teaching you in class. Build teamwork and customer service skills and improve your barista techniques. You will have lots of opportunities to deal with the public and you'll get to work in our training bar, learning how to be creative with mocktails and cocktails. We also offer the chance to build your work experience at events and functions both on and off campus. Site visits and guest speakers are other highlights.

Will you help me get a job?

Yes! As part of your course we spend time working on interview and CV-writing skills to make sure you leave us work ready. We also bring in speakers from industry to talk to you about what today's employers expect. As well as this, our tutors have great industry connections and can introduce you to potential employers

What jobs can I apply for after completing this course?

This is a high-demand sector with lots of exciting job opportunities. This qualification will land you a job in a bar or as a food and beverage attendant in cafés, restaurants and hotels. You'll also be able to do basic food prep for a catering company, work in an airport lounge or become a cashier.