Hospitality Management Level 4

On campus

NZ CertificateLevel 460 credits20 weeksWiri Campus

Intakes: 22 September 2025 | 27 October 2025

From service star to hospitality leader in 20 weeks

Who can enrol?

The New Zealand Certificate in Food and Beverage Service Level 4 (Restaurant Services) is designed for hospitality workers who want to step up to leadership roles. Whether you're currently working in the industry or have just completed Hospitality Level 3, this hospitality leadership course will elevate your career prospects. Students must be 16+ (18+ for international students).

What makes this course effective?

Real workplace application:

Train in our fully equipped on-site café and bar using professional-grade equipment and real customer service scenarios.

Industry-essential credentials:

Gain your LCQ (Licence Controller Qualification) alongside your Level 4 certificate – both essential for supervisory roles.

Leadership development:

Learn to supervise Level 3 students during functions and events to build confidence with your new skills.

Industry connections:

Learn from tutors with extensive hospitality experience and benefit from their employer networks for job placement opportunities.

What does this course cover?

With this Level 4 hospitality qualification you’ll build expertise across three core hospitality pillars:

Host responsibility and legal compliance

Licensed premises management and legal requirements
Security protocols and workplace safety procedures
Liquor licensing laws and duty manager responsibilities
Risk assessment and incident management

Advanced food and beverage operations

Wine and beer knowledge with advanced service techniques
Food and beverage matching and pairing expertise
Function and event planning, setup and service delivery
Point of sale systems and inventory management

Restaurant supervisor training

Team leadership and staff supervision techniques
Workplace communication and conflict resolution
Budget management and roster planning
Customer service excellence and complaint handling

What qualifications will you gain?

Graduates receive the New Zealand Certificate in Food and Beverage Service Level 4 with a strand in Restaurant Services. This nationally recognised qualification demonstrates proven competence in hospitality supervision and management. It incorporates LCQ training, to ensure you gain your Licence Controller Qualification, which is essential for working in licensed premises and progressing to duty manager roles.

Industry information

New Zealand's hospitality industry generated $15.7 billion in sales in 2024 and employs 145,000 people, making it the country's 7th largest employer with 7.3% employment growth from 2022-2023.

A critical skills gap creating leadership opportunities

Despite strong industry fundamentals, operators report acute shortages in senior roles, particularly senior chefs and restaurant managers. Hospitality course enrolments have plummeted 73% since 2015, while food and beverage service training dropped 76%, creating unprecedented opportunities for qualified supervisors and managers. Current job listings show over 2,200 hospitality positions available nationwide, with supervisory roles commanding premium salaries in a competitive market.

What makes someone excel in hospitality leadership?

Outstanding hospitality leaders combine technical expertise with exceptional people skills. They excel at multitasking under pressure, maintain immaculate standards, and have deep knowledge of food, beverage and service operations. They also know how to inspire teams to deliver memorable customer experiences.

Hospitality (Level 4) FAQs

Whether you're just starting out or looking to advance your career, we've answered the most common questions about our hospitality courses to help you get started with confidence.

What are the benefits of staying on for Level 4?

If you are serious about forging a career in the hospitality sector, it’s well worth staying on for Level 4. It’s your stepping stone into a supervisor or team leader role, and if you plan on working in a bar, this course will give you your LCQ, plus you’ll cover everything you need to know to get your Bar Manager’s Certificate. You’ll also learn heaps about wine.

What do I need to enrol?

It’s easy! All you need to bring along is proof of citizenship or PR. We will help you do the rest. If you are an international student, please contact us first.

If I already have industry experience can I go straight to level 4?

Yes, this may be possible depending on your prior knowledge and skills. Contact our friendly Student Support Team to find out.

How much does this course cost?

You might be eligible to do this course for free! Talk with our Student Support Team to find out. If not, you may be eligible for loans and allowances, and we can help you with that.

What time does my course start and finish?

It runs from 1pm until 5pm Monday to Friday.

What resources will I need?

On the days you are working in the café you will need closed-toed shoes and black pants.

What does a typical day look like?

You’ll do wine and food matching, beer and food matching, and lots of work around functions and event planning and management. You’ll get to supervise our Level 2 and 3 students for functions and events and at the end of the course your class will plan and run their own special function.

Time in the classroom will be spent learning things like host responsibility, liquor laws and typical tasks performed by a duty manager.

Will you help me get a job?

Yes! As part of your course we spend time working on interview and CV skills to make sure you leave us work ready. We also bring in speakers from industry to talk to you about what today’s employers expect. As well as this, our tutors have great industry connections and can introduce you to potential employers.

What jobs can I apply for after completing this course?

This is a high-demand sector with lots of exciting job opportunities. With this qualification you’ll be able to work in a bar and apply for your bar manager’s certificate and even run your own establishment. You’ll also be able to confidently apply for leadership roles within hotels, restaurants, cafes and bars.

Find your path

If you’re not sure where to start, try one of the options below.

Explore career pathways

Discover the steps to your dream career, from training and education to landing your perfect job

Take our career quiz

Not sure where to start? Take our 5 minute career quiz and discover the path that’s right for you

Hospitality Level 4